Frequently Asked Questions
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Logos and Design
How long until I get my designs?
5 days. Other places make you pay more to “rush” you order, but at 99 Communications, we’ll always deliver your initial concepts in just five business days. But if you are in hurry (1,2 & 3 days) please let us told we can manage or will guide you according to your design requirement, is it possible to deliver within 1, 2 or 3 days..
In what file formats will I get my designs?
We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, including…
- Raw Vector (EPS)
If you need it in another format not listed above, we’re glad to help. Just ask.
How do revisions work?
We’ll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better.
Usually, our clients ask us to tweak colors, fonts and layout. Sometimes, they even ask us to combine the top half of one concept with the bottom half of another.
Whatever the revision, big or small, we’ll continue to revise your design until it’s absolutely perfect.
Who owns the copyright for my final designs?
You do. Simple as that.
Do you guys do logo contests?
Absolutely not. We have a community of designers, which have an average of 10+ years’ experience in logo and branding design for big and small businesses.
We assign projects based on that individual designer’s expertise. For instance, one designer might be really good at sports mascots whereas another is really good at floral logos.
Our Project Managers are experts at making sure to pick the right designer for the right job.
Does every project come with a Project Manager?
Yes. Every single design package we offer comes with a dedicated project manager, a real, live, human, is friendly, and is an expert in all things design.
We don’t do phone trees here at 99 Communications, and your Project Manager will be your primary point of contact for any question, big or small.
What is your view on spec work?
At 99 Communications, we are 100% against spec, or speculative, work.
We believe it is unethical to ask designers to submit work in mere hopes of getting paid. That’s why all of our designers at Communications receive a fair wage for work they submit.
Where are you located?
We’re based in Lahore City. You can contact us through e-mail: email@example.com or Call: +923216063834
Where are your designers located?
About half of our designer live in the Pakistan, and we also have designers in other countries, including USA, England, Filipina, India, Mexico, Romania, Spain, Poland, and New Zealand, to name a few. As we are supporting people with disabilities throughout the world that are really expert in design and development we encourage them to work from home and earn their living hood
Do you guys just offshore/outsource the design?
While our designers are technically freelancers, each one is hand-vetted by our Creative Director. Each of our designer applicants goes through a rigorous interview and on-boarding process, and only the best applicants (top 5%) are invited to join our community.
Business Cards & Stationery
Do the prices include printing?
If you select a design package that includes printing, then you’re covered. Don’t worry, if you pick a package without printing, we can always add it on later.
Do printing prices include tax and shipping?
Yes. We hate it when companies secretly add on extra charges like shipping. At Logoworks, the price you see is the final price for your designs, printed and delivered to your door.
Do I have to print my cards with 99 Communications?
Of course not. But we sure hope that we wow you so much with our service that you’ll choose to print with us.
If you’d prefer a local printer, that’s OK too. We’ll give you the design files in all of the industry-standard formats, so you can print anywhere.
Some of the countries we are in contact with some printers and if you want to print you product and fall in that category we can provide you the facility.
What kind of paper do you print on?
For business cards, you have your choice of three paper types
- Size: 3.5 x 2 inches
- Shape: Round Corners Business Card
- MOQ: 1000
- Printing: 4 Color Printing
- Thickness: 0.30mm~0.36mm
- Material and quality: 350 gms Card Quality
- U.V coating and Die cutting on demand
For Letterhead, we print on offset paper 80g to 120g, texture (standard) and glossy paper 80g to 120g grams – An absolutely beautiful paperstock that performs well in both Laser and Inkjet printers.
Note: you can print anything (package, banners etc.) but should in bulk quantity.
Do your website packages also include coding?
Of course! All our standard packages include design, coding, and integration onto your server or hosting platform
I don't have a web host. Does 99 Communications provide hosting?
Yes! We are in connection with Hostgator.com, Justhost, Serversea, BlueHost some others hosting websites to bring you reliable, inexpensive hosting. Just make sure to choose hosting when you select your web design package.
What content management system (CMS) do you use at 99 Communications?
We use WordPress as our de facto CMS of choice here at 99 Communications.
If you need your files in straight HTML or need to use another CMS, we’re glad to help with that too.
Wordpress? Isn't that a blogging platform?
Not anymore. Back in the early 2000s, WordPress was just a blog platform. Today, it has grown to become a full enterprise solution that’s easy to use and easy to update.
WordPress is actually used for the websites of dozens of well-known companies, including the NY Times, UPS, Forbes, and of course 99 Communications.
Pricing and Payment
When do I pay for my designs at 99 Communicatons?
We ask you to go through checkout immediately after you fill out your creative brief, and before we begin designing.
But don’t worry – all of our design packages are covered by our Satisfaction Guarantee. Simply put, if you don’t like your designs, we’ll make it right or refund your money.
What payment methods do you accept?
We accept all major types
What currency do I pay in?
How does the Satisfaction Guarantee work?
It’s simple. We guarantee you’ll love your designs or we’ll make it right. It you’re still not happy, we’ll give you a refund.
Just let us know you’d like a refund before we start the revision process and we’ll process it back to your account.
We are here to serve you as per your 100% satisfaction.
Does your guarantee apply on everything, or just logos?
Everything. Our satisfaction guarantee applies to everything you design or print with us.
Security and Privacy
Is my information secure?
Yes. We use internet-standard security measures to make sure your information is secure while browsing our site and during checkout.
Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words, we wouldn’t do anything that you wouldn’t do.
Ask Our Customer Support Team
- Give us a call at +923216063834 anytime M-F, from 9AM to 8PM Pakistan Standard Time (PKT)
- Office: 35 wasa colony gulshan-e-ravi, Lahore.
- You can send text message at +923216063834 anytime 24hrs
- You can send text message on skype communicatios99 anytime 24hrs
- Send us an email at firstname.lastname@example.org, and we’ll respond as soon as we receive your message